Karakiya Privacy Policy — Your Information Is Our Responsibility

Karakiya (https://karakiya.bet) is a trusted online betting and gaming platform in Bangladesh. We believe your privacy is a fundamental right and protecting it is our primary responsibility. This Privacy Policy explains in detail how we collect, store, process, and safeguard your personal information.

By using any Karakiya service, you agree to this Privacy Policy. Please read it carefully before using our platform. If you have any questions, our support team is always ready to help.

This Privacy Policy applies to all Karakiya services, including the website, mobile application, and customer support channels. We continuously improve our security measures to keep your information protected to the highest standard.

To open an account and use our services, we collect certain necessary information. This data is used exclusively to provide you with the best experience and to keep your account secure. We never collect information beyond what is needed.

Karakiya uses the information it collects solely for specific and legitimate purposes. The core principle of our privacy policy is simple — data collected for a specific purpose is used only for that purpose. We take a firm stance against any misuse of your information.

• Creating and managing your account and keeping it secure.
• Processing deposits, withdrawals, and other financial transactions.
• KYC verification and age confirmation.
• Keeping you informed about promotions, bonuses, and offers (with your consent only).
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Improving platform functionality and enhancing user experience.
• Meeting legal obligations and fulfilling regulatory requirements.
• Providing customer support and technical assistance.

We never sell your data to advertisers. Every way we use your information is transparent and accountable.

Karakiya never sells, rents, or transfers your personal information to third parties for commercial purposes under any circumstances. However, limited data may be shared in specific situations.

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Regulatory Authority: Information may be disclosed to relevant government authorities upon request, as required by legal obligation.
• Security investigations: Law enforcement agencies are assisted in cases involving fraud or cybercrime investigations.
• Technology partners: Limited data may be shared with certain technology providers to maintain service quality — they are held to the same privacy standards.

Karakiya uses cookies on its website and app to improve service quality. Cookies are small text files stored on your device that help enhance your browsing experience. We use three types of cookies.

• Essential Cookies: Required for login sessions, security tokens, and core functionality — disabling these may prevent the platform from working.
• Functionality Cookies: To remember your language preferences, theme settings, and customizations.
• Analytics cookies: Used to understand platform usage patterns — no personal identity is revealed.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may limit certain features. We do not use cross-site tracking cookies for advertising.

Karakiya follows the highest industry standards to protect your data. Our technical and organizational security measures safeguard your information against unauthorized access, alteration, or damage.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Database storage with AES-256 encryption.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Restricted access — only authorized personnel can access data on a need-to-know basis.
• Real-time fraud detection system.
• Automated alerts for suspicious activity.
• Data backup and disaster recovery planning.

In the event of a data breach, Karakiya will notify the relevant authorities within 72 hours and inform affected users as soon as possible.

Karakiya respects your right to data protection. Your key rights are outlined below — to exercise any of them, please get in touch with our support team.

Karakiya is strictly an adults-only (18+) platform. We never knowingly collect information from anyone under 18. Age is verified at registration, and any account found to belong to a minor is closed immediately.

If we are notified that a minor has created an account on Karakiya, we will immediately close that account and delete all associated data. Parents or guardians who become aware of such a situation should contact us right away at support@karakiya.bet.

Karakiya may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised and a notification will be sent to your registered email.

• For significant changes, at least 7 days' notice will be given before they take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Copies of previous policy versions are available upon request from our support team.
• We recommend visiting this page regularly.

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact us. Our data protection team will respond to your request within business days.

• Email: support@karakiya.bet
• Help Center: Visit Help Center
• Response time: 1–3 business days
• Data protection requests: Processed within 30 days.